Msia will always be a kacan putih pasar malam ecommerce country.
Why? Here are the following personal experiences:
When you purchase an item online in US(shoe, Laptop. Cooking stuffs or anything), the products will be delivered right in front of your door within 2-4 days and sometimes the next day.
Now tell me, will that nicely packaged box with the Big Label :” Laptop: From Dell”be at your door when you get home in Msia?
How many Msians do own credit cards that do not have any annual fees?
How about warranty?
When you are not satisfied with the product, you can call the toll free number or ship the product back FREE of charge and get you money back without any questions asked.
Sometimes, the company will throw in a 50% off coupon for your next purchase so to get you back as a customer.
You can even return a pair of shoes after 4mths of wearing back to the store and tell them it was defective and your new one will be free and even 50% off the next purchase- all no Questions asked. ( I have done this so many times at this store payless.com)
I recently bought a brand new 52 inch big screen HDTV for $399(on sale) and the store will match the competitors’ prices and even gave me 10% discount plus send someone to set it up in my home-----all for free!!
Brick and mortars shops are dying in US as many consumers prefer to shop online because of the great customer service and 100% guarantee return policy. Do they have that in Msia?
In US, it is a federal crime to steal someone’s mails !!!
Now my friends of BodohLand, Msia has a very long way to be an ecommerce powerhouse because of the inefficiency /untrusting postal systems, distrustful civic mindedness of the neighbors and last but not least, the PASAR MALAMs.